If the damage is relatively minor, such as a scratched barcode, you may be able to get a replacement card at the same store or retailer that you bought the original card. Depending on what type of gift card you have and where you purchased it, there are several options you could try. If your gift card is damaged, it’s important to take immediate steps to try and recover its value. What do I do if someone used my Visa gift card?.What happens if you use a gift card and then return it?.Can you use a gift card without physically having it?.Will Walmart replace a damaged gift card?.Can you return a gift card if it doesn’t work?.Will my card still work if its scratched?.

Many times, the customer service department may be able to provide you with a new code or a refund given the circumstances. Keep in mind that you may need to provide documentation of your purchase such as a receipt before they are willing to issue a new code.įinally, if you are unable to get a new code or if the store refuses to do so, then your only other option is to contact the customer service of the store where you purchased the card and explain the situation.īe sure to bring any documents such as the purchase receipt with you when you contact the store. Depending on the store, they may be able to provide you with a new code that can be used instead. If the code is not readable or there are no alternative methods for obtaining the code, then you need to contact the Google Play store and explain the situation. If so, enter the code into the Google Play store to obtain your purchase. First, check the back of the card to see if the code can still be read or if there is another way to get the code such as a printed ID number or some other way to obtain the code. If your Google Play card code is scratched off, there are a few steps you can take to try and resolve the issue.

Scratched off google play code